This website has been developed by EMIS Health and is run by the specified organisation. We want as many people as possible to be able to use this website. For example, that means you should be able to:

• change colours, contrast levels and fonts
• zoom in up to 300% without the text spilling off the screen
• navigate most of the website using just a keyboard
• navigate most of the website using speech recognition software
• listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also looked to use ‘Plain English’ where possible in order to make the website text simple to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

Keyboard navigation in Mac OS

For keyboard navigation to work in Mac OS an option has to be turned on:

System Preferences Keyboard  Shortcuts

In that panel is a check box labelled “Use keyboard navigation to move focus between controls”. Check that box and Restart your browser for the change to take effect.

How accessible this website is

Although we have used our reasonable efforts to make the website accessible to all we appreciate that some parts of this website are not currently fully accessible, in particular:

• some of our downloadable documents may not fully accessible to screen reader software
• there are a limited number of keyboard navigation issues including; menu navigation and notification acknowledgement
• the site tagline styling may not be deemed to meet accessibility standards
• table layout for opening times does not use the correct grid format to be deemed fully accessible

As part of our ongoing continuous improvement exercises we are working to further improve on the accessibility aspects of the site.

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille then please:

• email: [email protected]
• Call: 0845 124 5245

We will consider all requests and aim to get back to you within 5 working days.

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or identify ways that we can improve accessibility then please do call or email us to report the issue:

• email [email protected]
• call 0845 124 5245

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ”Accessibility Regulations”). If you have any concerns or issues with our site and are not happy with how we have responded to your concerns, then you may wish to contact the Equality Advisory and Support Service (EASS).

Alternatively, if you are based in Northern Ireland, please contact the Equalities Commission for Northern Ireland (ECNI).

Technical information about this website’s accessibility

EMIS Health are committed to making its websites accessible, in accordance with the Accessibility Regulations.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Content that is not within the scope of the Accessibility Regulations

PDFs and other documents

This site may contain older PDFs and Word documents that do not meet accessibility standards – for example, they may not be structured so that they are accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).

The Accessibility Regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they are not essential to providing our services.

Navigation Issues

This site may contain elements that cannot be navigated through using a keyboard. This does not meet WCAG 2.1 success criterion 2.1.1 (keyboard).

Plans are in place to rectify these issues as soon as practicable.

Styling Issues

This site may contain elements of styling that are not deemed to be accessible. This does not meet WCAG 2.1 success criterion 1.4 (distinguishable).

Plans are in place to rectify these issues as soon as practicable.

Disproportionate burden

Google Maps – There is a limit as to how far you can magnify the embedded Google Maps on our ‘contact us’ page. The code for this map is supplied by Google and we are unable to make amendments to it.

Please Click Here to View Our Notice

We make every effort to give the best service possible to everyone who attends our Practice. However, we are aware that things can sometimes go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

Where you are not able to resolve your complaint in this way and wish to make a formal complaint you should do so, preferably within writing, as soon as possible after the event and ideally within a few days as this helps us to establish what happened more easily.

The period for making a complaint is normally:

• 12 months from the date on which the event which is the subject of the complaint occurred.
• 12 months from the date on which the event which is the subject of the complaint comes to the complainant’s notice.

If you are a registered patient, you can complain about your own care.

To make a complaint:

Email the Practice Manager – Charmi Rami on [email protected]

Complaining on behalf of someone else

We keep to the strict rules of medical and personal confidentiality.

If you wish to make a complaint but are not the patient involved, we will require the written consent of the patient. This is to confirm that they are unhappy with their treatment and that we can deal with someone else about it.

Please ask for a Third-Party complaints consent form which includes a statement of authority that the patient can sign. Where the patient is incapable of providing consent due to illness or accident, it may still be possible to deal with the complaint. Please provide the precise details of the circumstances which prevent this in your covering letter. Please note that we are unable to discuss any issue relating to someone else without their express permission, which must be in writing, unless the above circumstances apply.

Complaining to someone outside the practice

We hope that you will use our internal complaints procedure and allow us to resolve your complaint. However, under NHS complaints procedures from 1 July 2023 you can raise your concerns with the commissioner of the service by contacting Greater Manchester ICB. You can contact them using their website link given below. Details of how to do this can be found under the ‘Local area feedback and complaints’ section.

All complaints must be treated in the strictest confidence.

Where the investigation of the complaint requires consideration of the patient’s medical records, the practice manager must inform the patient or person acting on his or her behalf if the investigation will involve disclosure of information contained in those records to a person other than the practice or an employee of the practice.

The surgery must keep a record of all complaints and copies of all correspondence relating to complaints, but such records must be kept separate from the patient’s medical records.

The surgery has an annual review of complaints received within the year and the learning issues or changes to procedures which have arisen are documented.

NHS Digital has been collecting anonymised data from GP practices for research purposes for years. On 1 July a new, daily, data collection process will begin. You can find out more about this on the NHS Digital website. You may not want your identifiable patient data to be shared for purposes except for your own care.  If this is the case, you can opt out by registering a Type 1 Opt-out.

If you do not want your data to be shared with NHS Digital please register your Type 1 Opt-out with the surgery by 1st September 2021.

The data held in your GP medical records is shared with other healthcare professionals for the purposes of your individual care. It is also shared with other organisations to support health and care planning and research.

You can register a Type 1 Opt-out, for yourself or for a dependent (if you are the parent or legal guardian of the patient), by downloading the form from the link below. Forms should be returned to the surgery before the deadline of September 1st 2021.

Please Click Here to View Our Leaflet

Please Click Here to View Our Policy

All information and data, held at this practice, both on paper or electronic, is covered under General Data Protection Regulation 2018 (GDPR). The Practice is registered with The Information Commissioner. All requests for information are dealt with Under the Access to Records Act 1988 & GDPR By the Practice manager.

Please Click Here to View Our Policy

All patients at this practice have a right to receive Medical treatment under the terms of the GMS Contract Clinical staff will provide a quality service within the Scope of their knowledge and expertise.

All our patients will be treated with respect and dignity. In return we expect patients to treat the staff here in the same manner

This practice aims to offer a quality service to all our patients. The staff team are here to help you in a polite and courteous manner. In return we expect you to treat them in the same courteous way.

In conjunction with the Department of Health, this practice follows a Zero Tolerance Policy with regard to verbal or physical aggression.

Please note such actions may result in the partners asking the PCT to remove the patient from the list.